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At Bank Cafe & Bar, located at 52a Market St, Hoylake, Wirral CH47 3BB, we are committed to protecting your privacy and ensuring your personal information is handled responsibly in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, store, share, and protect your data when you interact with us, whether through our website, reservations, newsletter, or in-person visits.

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1. Information We Collect

We collect only the information necessary to provide our services and enhance your experience at Bank Cafe & Bar. This may include:

• Personal Information:

  • Name, email address, phone number, and dietary preferences when you make a reservation, sign up for our newsletter, or contact us.

  • Billing details for processing payments (handled securely via third-party payment providers).

• Usage Data:

  • IP address, browser type, device information, and pages visited on our website to improve functionality and user experience.

• Customer Preferences:

  • Details such as seating preferences (e.g., dog-friendly areas) or event bookings to personalize your visit.

• Feedback and Correspondence:

  • Information you provide through surveys, reviews, or direct communication.

We collect this data when you:

• Visit our website (bankcafebar.co.uk).

• Book a table or event.

• Sign up for marketing communications.

• Visit our cafe and bar in Hoylake.

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2. How We Use Your Information

We use your data to:

• Process and manage reservations, payments, and event bookings.

• Personalize your experience, such as recommending dog-friendly seating or tailored menu options.

• Send promotional offers, event updates, or Happy Hour details (with your explicit consent).

• Improve our website and services through analytics.

• Respond to inquiries or feedback.

• Comply with legal obligations, such as health and safety regulations.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Consent: For marketing emails or personalized offers.

• Contract: To fulfill bookings or provide services.

• Legitimate Interests: To improve our services, analyze website usage, or ensure a secure experience.

• Legal Obligation: To comply with regulations, such as tax or safety requirements.

4. Sharing Your Information

We do not sell your personal information. We may share your data only in the following cases:

• Service Providers: With trusted third parties, such as reservation platforms (e.g., OpenTable) or payment processors, who adhere to GDPR standards.

• Legal Requirements: When required by law, such as for tax purposes or in response to a court order.

• Analytics: Anonymized data may be shared with analytics providers to improve our services.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Storage and Security

We take your data security seriously:

• Storage: Your information is stored on secure servers within the UK or EU, compliant with GDPR standards.

• Security Measures: We use encryption, firewalls, and regular security audits to protect your data.

• Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, booking details are kept for 12 months, and marketing data is retained until you unsubscribe.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.

• Rectification: Correct inaccurate or incomplete information.

• Erasure: Request deletion of your data (where applicable).

• Restriction: Limit how we use your data.

• Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to processing for marketing or other purposes.

• Withdraw Consent: Opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us.

To exercise these rights, email us at info@bankcafebar.co.uk or write to us at 52a Market St, Hoylake, Wirral CH47 3BB.

7. Cookies and Tracking

Our website uses cookies to enhance functionality and user experience:

• Essential Cookies: Enable core website functions, such as navigation and bookings.

• Preference Cookies: Remember your settings, like language or seating preferences.

• Analytics Cookies: Track site usage anonymously to improve performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., reservation platforms). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

9. International Data Transfers

If any data is transferred outside the UK or EU (e.g., to a service provider), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to maintain GDPR compliance.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the updated date. Significant changes will be communicated via email or a website notice.

11. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact us:

• Email: info@bankcafebar.co.uk

• Address: Bank Cafe & Bar, 52a Market St, Hoylake, Wirral CH47 3BB

• Phone: [Insert Phone Number]

Alternatively, you can raise a concern with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

By using our services or website, you agree to the terms of this Privacy Policy. Thank you for trusting Bank Cafe & Bar with your information—we’re here to keep it safe while serving you the best coffee, cocktails, and scouse in Hoylake!